Refund & Returns
Welcome to morningknot.shop.
To protect consumer rights and provide a more worry-free shopping experience, we have established the following refund and return policy. Please read this policy carefully before purchasing.
I. Return Policy
We support returns of eligible items.
You can submit a return request within 30 days of receiving the item. After 30 days, the order will no longer meet the return conditions.
To ensure smooth processing of return requests, returned items must meet the following conditions:
- The item is in unused condition.
- The item has no obvious human-caused damage.
- The item’s accessories, packaging, and attachments are complete.
- It does not affect resale.
Returns may not be possible if the item has any of the following conditions:
- Human-caused damage.
- Damage caused by abnormal use.
- The item is missing accessories or packaging.
- The return request period has expired.
II. Handling Product Issues
If you receive an item with any of the following conditions:
- The item is damaged.
- The item has obvious quality problems.
- The wrong item was received.
- The item is significantly different from the order.
- Please contact customer service as soon as possible and provide:
- Order number
- Product photos
- Problem description
We will assist you with the relevant after-sales issues as soon as possible after verification.
III. Refund Policy
Once the returned goods are successfully received and approved, we will arrange a refund.
Refund Arrival Time
Refunds will typically be returned to your original payment account within 3 business days.
Actual arrival time may be slightly delayed due to differences in processing times by banks, credit card institutions, or payment platforms.
IV. Order Cancellation
If your order has not yet entered the shipping process, you can contact customer service to cancel it.
If your order has already been shipped, it will be processed according to the normal return procedure.
V. Return Shipping Costs
The following situations may require the customer to bear the return shipping costs:
Returns due to non-quality issues
Order cancellations due to personal reasons
If the goods have quality issues, are damaged during transportation, or the wrong goods were sent, we will provide an appropriate solution after verification.
VI. Return Process
You can apply for a return by following these steps:
Contact customer service to submit a return request
Provide order information and the reason for the return
Wait for customer service review and return instructions
Return the goods as required
Refund will be arranged after warehouse inspection
Please do not return goods without confirmation, as this may affect the processing progress.
VII. Order and Logistics Information
Due to the possibility of some products using cross-regional warehousing and international logistics delivery, shipping times may be delayed due to factors such as holidays, weather, and logistics company arrangements.
We will do our best to assist customers in tracking logistics status and provide necessary support.
VIII. Contact Us
If you have any questions about our refund and return policy, please contact us:
Website: morningknot.shop
Customer Service Hotline: 3308587338
Address: 3761 Dick St, Mogadore, OH 44260
Thank you for your support and trust in morningknot.shop.